Policies

PAYMENT

We accept most major credit cards (Visa, Mastercard, and American Express) as well as Paypal. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https). As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for international and/or large orders.

RETURNS/EXCHANGES

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund, store credit, or exchange. Please note it may take 3-4 business days for the funds to return to your bank account once the refund has been processed. Items returned within 30 days of their original shipment date in same as new condition will be eligible for a store credit or exchange. We currently do not provide return shipping labels. Shipping and handling is non-refundable and all sale/discounted items are final purchase.

PURCHASING FOR RESALE

Customers may purchase a maximum of 5 items per style. Our products are intended for personal use only. If we suspect you are making purchases with the intent to resell, we will cancel your order. If you feel that we have made a mistake in cancelling your order, please contact us.

For wholesale enquiries contact julia@sweepstake-winners.com

Sustainability

Ledoré is designed in Āotearoa/New Zealand and brought to life by skilled artisans, at home and abroad. A commitment to thoughtful design and responsible sourcing remain the cornerstone of our approach, ensuring our garments and the hands that craft them are treated with the utmost respect.

Ledoré is still a small brand, but we are forging as sustainable a production process as possible; from the materials we source, to the factories we use and the way we encourage our customers to shop mindfully and care for pieces as best they can.

Thank you for making us a part of your story x